Frequently Asked Questions
Quick answers about products, packaging, orders, shipping and returns.
Products & Packaging
Do your products come in gift-ready packaging?
Gift-ready packaging is included only when it is specifically stated on the individual product page. Packaging may vary between products and fulfillment locations.
Can I add a gift message?
Gift messages are available only when the option is shown on the product or cart page. Please do not assume that a printed message will be included unless the option is provided.
Are your products handmade or personalized?
Only products clearly described as handmade or personalized include those features. Most items in our shop are selected ready-to-ship products.
Will the product look exactly like the photos?
We aim to represent each product accurately. Minor differences in color may occur because of lighting, screen settings or normal production variation.
Orders
Can I change or cancel my order?
Contact us as soon as possible after placing your order. We cannot guarantee changes or cancellation once fulfillment has started.
Why did I receive more than one package?
Products may be fulfilled from different locations. Items from the same order can therefore arrive in separate packages and on different dates.
I entered the wrong address. What should I do?
Contact us immediately with your order number and the correct address. Address changes may not be possible once an order has entered fulfillment.
Shipping
Where do your products ship from?
Products may be fulfilled from different domestic or international fulfillment locations. Available shipping information is shown on individual product pages when possible.
How long will delivery take?
Delivery estimates depend on the product, destination and fulfillment location. Please review the estimated delivery information shown on the product page or during checkout.
How do I track my order?
Tracking information will be provided when it becomes available. Use the tracking link in your shipping confirmation or visit our Track Order page.
Returns & Problems
Can I return an item?
Return eligibility depends on the item, the reason for the return and the condition in which it is returned. Please review our Returns & Support page and contact us before sending anything back.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number and clear photos of the item, packaging and shipping label. We will review the issue and provide the appropriate next step.
Still Need Help?
Still have a question? Send us a message and include your order number if your request is about an existing order.