Returns & Support

We want you to receive the product you expected.

If there is a problem with your order, please contact us before returning, discarding or sending back any item.

Collapsible content

Return Request Window

Return requests must be submitted within [30 days] of confirmed delivery.

Return Eligibility

To be eligible for review, an item should normally be unused, in its original condition and accompanied by its original packaging when available.

Return eligibility may vary for personalized, final-sale, hygiene-sensitive or product-specific items.

Contact Us Before Returning

Do not send an item back without contacting us first.

Return instructions and the appropriate return address can vary depending on the product and its fulfillment location. Items sent to an unapproved address may not be accepted.

Damaged, Defective or Incorrect Items

If an item arrives damaged, defective or different from what you ordered, please contact us promptly.

Please include:

• Your order number
• Clear photos of the item
• Photos of the outer packaging
• A photo of the shipping label
• A brief description of the problem

Change-of-Mind Returns

Because products may be fulfilled from different locations, we may not be able to accept returns for change of mind. Damaged, defective or incorrect items will still be reviewed according to the policy above.

Refund Timing

Approved refunds are issued to the original payment method after the return or claim has been reviewed.

Your bank or payment provider may require additional time to display the refund.

Start a Support Request

Please include your order number and relevant photos so we can review the issue efficiently.