Refund policy
DAMAGED, DEFECTIVE OR INCORRECT ITEM POLICY
Last updated: July 23, 2026
30-Day Issue Reporting Window
Requests concerning damaged, defective, incomplete or incorrect items must be submitted within 30 calendar days after confirmed delivery.
This reporting window is not a general change-of-mind return period.
Eligible Issues
We will review requests where an item:
• Arrives damaged
• Has a confirmed manufacturing defect
• Is materially different from the item ordered
• Is missing parts or accessories that should have been included
• Is otherwise incorrect due to a fulfillment error
No Change-of-Mind Returns
We do not accept returns or refunds for:
• Change of mind or buyer’s remorse
• No longer wanting or needing the item
• Ordering the wrong product, color, size or quantity
• Personal preference
• Minor color differences caused by lighting, photography or screen settings
• Customer-caused damage, misuse, wear or alteration
Exceptions may apply where required by applicable law.
How to Report an Issue
Contact us at support@tritoast.com before returning any item.
Please include:
• Your order number
• A brief description of the issue
• Clear photos of the product
• Photos showing the damaged, defective, missing or incorrect area
• Photos of the outer packaging
• A photo of the shipping label
Please do not send an item back without receiving return authorization and instructions from us.
Review and Resolution
After reviewing the information provided, we may offer an appropriate resolution, which may include:
• A replacement
• A partial refund
• A full refund
• Another reasonable solution based on the circumstances
The available resolution may depend on the nature of the issue, product availability and the evidence provided.
Return Instructions
A physical return may not be required in every case.
If a return is required, we will provide the approved return instructions and the appropriate return address.
Products may be fulfilled from different locations, so the return address may vary by product and fulfillment location.
Do not send an item to the address shown on the original package unless we specifically instruct you to do so.
Items sent to an unapproved address may not be accepted.
Return Shipping Costs
If a return is required because of a confirmed damaged, defective, incomplete or incorrect item, Tritoast Gifts will provide an appropriate return solution or cover the reasonable approved return shipping cost.
We do not reimburse unauthorized return shipping costs.
Refund Timing
If a refund is approved, it will be issued to the original payment method within 10 business days.
Your bank, card issuer or payment provider may require additional time to display the refund.
If more than 15 business days have passed since we confirmed that your refund was approved, contact us at support@tritoast.com.
Contact
Tritoast Gifts
Customer Support:
support@tritoast.com