Terms of service

TERMS OF SERVICE

Last updated: July 23, 2026

OVERVIEW

Welcome to Tritoast Gifts.

The terms “we,” “us,” and “our” refer to Tritoast Gifts, which is operated by Dongguan Sanbeijiu Technology Co., Ltd.

Tritoast Gifts operates this website and online store, including all related information, content, features, tools, products, and services made available through tritoast.com (collectively, the “Services”).

Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when accessing, browsing, interacting with, or purchasing through the Services.

Please read these Terms carefully. They include important information concerning orders, payments, shipping, product issues, warranties, limitations of liability, and dispute resolution.

By accessing or using the Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms or our Privacy Policy, you should not access or use the Services.

SECTION 1 — ELIGIBILITY, ACCESS, AND ACCOUNTS

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have obtained permission from a parent or legal guardian where required by applicable law.

To browse the store, create an account, place an order, or use certain features, you may be required to provide information including your name, email address, billing information, payment information, and shipping address.

You agree that all information you provide is accurate, current, and complete, and that you are authorized to provide and use such information.

You are responsible for maintaining the confidentiality and security of your account credentials and for activities carried out through your account.

You must notify us promptly at support@tritoast.com if you believe your account or login details have been accessed or used without authorization.

You may not transfer, sell, assign, or license your customer account to another person.

SECTION 2 — PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to present our products accurately, including their appearance, color, features, specifications, price, and availability.

However, colors and visual appearance may vary depending on your device, screen settings, lighting, photography, and other factors. Product measurements may also vary slightly where items are measured manually.

Minor differences in color, texture, packaging, placement, or appearance that do not materially affect the intended use of the product are not necessarily considered defects.

Product descriptions, images, specifications, prices, availability, and other information may be updated, corrected, or changed without prior notice.

Some products may be supplied or fulfilled by third-party suppliers or fulfillment partners. Product packaging and minor presentation details may therefore vary where this does not materially change the product purchased.

Gift-ready packaging, personalization, custom production, branded packaging, or other special features are included only when clearly stated on the applicable product page.

We reserve the right to:

• Modify or discontinue a product
• Limit the quantities available for purchase
• Limit sales to particular people, regions, or jurisdictions
• Correct product information where an error is identified
• Replace outdated product images or descriptions with more accurate information

Nothing in this section limits any mandatory consumer rights available under applicable law.

SECTION 3 — ORDERS AND ORDER ACCEPTANCE

Submitting an order constitutes an offer to purchase the selected products.

An automated order confirmation confirms that we have received your order, but it does not necessarily mean that the order has been finally accepted, processed, or fulfilled.

We may accept, reject, limit, hold, or cancel an order where reasonably necessary, including where:

• A product is unavailable
• Payment cannot be authorized
• Product, price, inventory, or shipping information contains an error
• We reasonably suspect fraud, unauthorized payment, misuse, or unlawful activity
• We cannot deliver to the address provided
• An order appears to be intended for unauthorized commercial resale
• A technical or system error affects the order

If an order is rejected or cancelled after payment has been collected, the applicable amount will be refunded to the original payment method.

Please review your order carefully before submitting it, including the product, variant, color, size, quantity, shipping address, and contact details.

Cancellation requests are not guaranteed once an order has entered processing or fulfillment.

To request a cancellation, contact support@tritoast.com as soon as possible after placing the order. If an order has already been processed, fulfilled, or shipped, it may no longer be cancelled.

Product issue, refund, or return requests are governed by our Damaged, Defective or Incorrect Item Policy.

Products purchased through our store are intended primarily for personal or household use unless otherwise agreed in writing.

SECTION 4 — PRICES, PAYMENT, TAXES, AND BILLING

Prices, discounts, and promotions may change without notice.

The price charged will be the price displayed at the time the order is submitted, subject to the correction of genuine pricing, inventory, or technical errors.

Unless otherwise stated, product prices do not include shipping charges or applicable taxes. Any applicable shipping charges and taxes will be displayed during checkout before the order is submitted.

Where international shipment is available, customs duties, import taxes, brokerage charges, or similar government fees may apply depending on the destination and shipping arrangement. Unless expressly stated otherwise at checkout, such charges are the responsibility of the recipient.

You agree to provide accurate, complete, and current payment, billing, shipping, and contact information.

You represent that:

• You are authorized to use the payment method submitted
• The information provided is accurate
• Charges associated with the order may be processed through the selected payment provider
• You will pay all amounts properly associated with the order

Payments may be processed by Shopify or other third-party payment service providers. We do not directly store complete payment card information where payment processing is handled by those providers.

Promotions may be subject to separate terms. If promotional terms conflict with these Terms, the specific promotional terms will apply to that promotion.

SECTION 5 — SHIPPING AND DELIVERY

Please review our Shipping Policy for information about processing, fulfillment, tracking, and estimated delivery times.

Products may be fulfilled from different warehouses, suppliers, or fulfillment locations. Items included in the same order may therefore be shipped separately and may arrive at different times.

Any processing or delivery timeframe displayed on the website, at checkout, or in an order communication is an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier delays
• Weather conditions
• Customs processing
• Incorrect or incomplete addresses
• Peak shopping periods
• Service interruptions
• Government restrictions
• Events of force majeure

You are responsible for providing a complete and accurate shipping address.

Please contact us promptly if you discover an address error. We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

Additional shipping charges resulting from an incorrect or incomplete address, an unclaimed shipment, or a delivery refusal may be the customer’s responsibility where permitted by applicable law.

If tracking indicates that a package has been delivered but you cannot locate it, please:

• Check the delivery location carefully
• Ask other household members
• Check with neighbors or building management
• Contact the shipping carrier
• Contact us promptly if further assistance is required

We will review the available order and tracking information and advise you regarding the next appropriate steps.

Nothing in this section limits rights that cannot legally be excluded.

SECTION 6 — DAMAGED, DEFECTIVE, INCOMPLETE, OR INCORRECT ITEMS

Requests concerning damaged, defective, incomplete, or incorrect items must be submitted within 30 calendar days after confirmed delivery.

This 30-day reporting window is not a general change-of-mind return period.

Eligible issues may include an item that:

• Arrives damaged
• Has a confirmed manufacturing defect
• Is materially different from the item ordered
• Is missing parts or accessories that should have been included
• Is incorrect because of a fulfillment error

To report an issue, contact us at:

support@tritoast.com

Please provide:

• Your order number
• A brief explanation of the issue
• Clear photographs of the product
• Photographs showing the damaged, defective, missing, or incorrect area
• Photographs of the outer packaging
• A photograph of the shipping label

We may request additional information reasonably necessary to review the claim.

After reviewing the available information, we may offer an appropriate resolution, including:

• A replacement
• A partial refund
• A full refund
• Another reasonable solution based on the circumstances

The available resolution may depend on the nature of the issue, the evidence provided, product availability, fulfillment arrangements, and applicable law.

A physical return may not be required in every case.

If a return is required, we will provide the approved return instructions and the appropriate return address.

Products may be fulfilled from different locations, so the return address may vary by product and fulfillment location.

Do not return an item to the address shown on the original shipping package or to our registered business address unless we specifically instruct you to do so.

Items sent to an unauthorized address may not be accepted or refunded.

If an approved return is required because of a confirmed damaged, defective, incomplete, or incorrect product, we will provide an appropriate return solution or cover the reasonable approved return shipping cost.

We do not reimburse unauthorized return shipping expenses.

SECTION 7 — NO CHANGE-OF-MIND RETURNS

Except where required by applicable law, we do not accept returns, exchanges, or refunds for:

• Change of mind or buyer’s remorse
• No longer wanting or needing the product
• Ordering the wrong product, color, size, style, variant, or quantity
• Personal preference
• Failure to review the product description or measurements before purchase
• Minor color differences caused by photography, lighting, or screen settings
• Minor variations that do not materially affect the product’s intended use
• Customer-caused damage, misuse, wear, alteration, or improper storage
• Refusal or failure to collect a deliverable package

Customers are responsible for reviewing all available product information before placing an order.

Nothing in this section limits any mandatory return, cancellation, or consumer rights that apply under applicable law.

SECTION 8 — REFUNDS

If a refund is approved, it will be issued to the original payment method within 10 business days after the claim or approved return has been reviewed.

Your bank, card issuer, or payment provider may require additional time to process and display the refund.

Shipping charges are generally non-refundable unless:

• The refund results from our confirmed fulfillment error
• The product was confirmed damaged, defective, incomplete, or incorrect
• Refund of the shipping charge is required by applicable law
• We expressly agree otherwise in writing

If more than 15 business days have passed since we confirmed that a refund was approved, contact us at:

support@tritoast.com

SECTION 9 — INTELLECTUAL PROPERTY

The Services and their contents, including text, site design, graphics, logos, branding, photographs, videos, product descriptions, and other materials, are owned by, licensed to, or used with permission by Tritoast Gifts, its affiliates, suppliers, licensors, or other respective rights holders.

These materials may be protected by copyright, trademark, and other intellectual property laws.

You may use the Services only for lawful, personal, and non-commercial purposes.

Unless expressly permitted in writing, you may not:

• Reproduce or republish substantial portions of the Services
• Modify or create derivative works from protected content
• Distribute, sell, license, or commercially exploit site content
• Remove copyright, trademark, or ownership notices
• Use our branding in a manner that suggests endorsement or affiliation
• Copy product content for use on another commercial website or marketplace

“Tritoast Gifts,” associated logos, designs, and brand elements may not be used without prior written permission.

Shopify’s names, logos, and trademarks belong to Shopify or its licensors.

Product names, logos, images, and trademarks belonging to other companies remain the property of their respective owners.

SECTION 10 — OPTIONAL AND THIRD-PARTY TOOLS

We may provide access to tools, integrations, applications, payment services, analytics services, or features operated by third parties.

We may not control or monitor all aspects of these third-party tools.

Unless otherwise stated, third-party tools are provided on an “as available” basis and are subject to the terms and policies of their respective providers.

Your use of an optional third-party tool is at your discretion. You should review the relevant provider’s terms and privacy practices before using it.

We may introduce new features, tools, or resources in the future. Such features will form part of the Services and may be subject to these Terms or additional terms.

SECTION 11 — THIRD-PARTY LINKS

The Services may contain links to websites, services, applications, or content operated by third parties.

A link does not necessarily mean that we endorse, control, or guarantee the third party or its content.

We are not responsible for the accuracy, availability, privacy practices, security, or conduct of third-party websites or services.

When leaving our website, you should review the applicable third party’s terms, policies, and practices.

Questions or disputes concerning third-party products or services should generally be directed to the relevant third party.

SECTION 12 — RELATIONSHIP WITH SHOPIFY

Tritoast Gifts is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make through our store are made directly with Tritoast Gifts.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and Tritoast Gifts, including any injury, damage, or loss resulting from products purchased through our store.

To the extent permitted by applicable law, you release Shopify and its affiliates from claims, damages, and liabilities arising solely from or related to purchases and transactions made directly with Tritoast Gifts.

Nothing in this section excludes liability that cannot legally be excluded.

SECTION 13 — PRIVACY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Because the Services are hosted by Shopify, Shopify may collect and process information concerning your access to and use of the Services in order to provide, secure, and improve its platform.

Shopify’s consumer privacy information is available at:

https://www.shopify.com/legal/privacy/consumers

Information may also be processed by payment providers, analytics providers, delivery companies, fulfillment partners, customer service providers, and other service providers involved in operating the store or completing an order.

Please review our Privacy Policy for additional information about how personal information is collected, used, shared, stored, and protected.

SECTION 14 — REVIEWS, COMMENTS, AND FEEDBACK

If you submit a review, photograph, video, comment, suggestion, idea, or other content to us (“Feedback”), you confirm that you have the legal right to submit it.

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, display, and distribute the Feedback for purposes reasonably connected with operating, improving, and promoting Tritoast Gifts.

You retain ownership of any rights you legally hold in your Feedback.

You agree that Feedback will not:

• Violate another person’s intellectual property, privacy, or publicity rights
• Contain unlawful, defamatory, threatening, obscene, or abusive material
• Contain malware or harmful code
• Misrepresent your identity or experience
• Include undisclosed paid or incentivized endorsements
• Include personal information belonging to another person without authorization

We may monitor, refuse, edit, or remove Feedback where we reasonably believe it violates these Terms or applicable law.

We are not obligated to publish, preserve, or respond to Feedback.

SECTION 15 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, the Services may contain typographical errors, inaccuracies, technical errors, or omissions relating to:

• Product descriptions
• Prices
• Promotions
• Shipping charges
• Delivery estimates
• Availability
• Product images
• Product variants
• Other store information

We may correct or update such information without prior notice.

Where an error materially affects an order, we may contact you to offer a correction, alternative, cancellation, or refund.

We reserve the right to cancel an order where a clearly incorrect price or product description resulted from a genuine technical or administrative error.

SECTION 16 — PROHIBITED USES

You may use the Services only for lawful purposes.

You must not use the Services:

• In violation of applicable law
• To infringe intellectual property, privacy, or other legal rights
• To harass, threaten, defame, abuse, or discriminate against another person
• To submit false, misleading, fraudulent, or deceptive information
• To distribute spam, malware, viruses, or harmful code
• To impersonate another person or organization
• To interfere with the security or operation of the Services
• To bypass access controls, rate limits, CAPTCHAs, or security measures
• To collect personal information without authorization
• To make fraudulent purchases, payment claims, chargebacks, or refund requests
• To conduct unauthorized extraction of content for unlawful or competing commercial purposes
• To use the Services in a way that damages or unreasonably burdens our systems

This section does not prohibit legitimate search engine crawlers, accessibility tools, or automated services that identify themselves, comply with our robots.txt instructions, respect technical restrictions, and operate in accordance with applicable law.

We may restrict or terminate access where we reasonably believe these Terms have been violated.

SECTION 17 — AUTOMATED AGENTS

An “Agent” means software or a service that takes autonomous or semi-autonomous actions on behalf of a person or organization.

Automated agents accessing the Services must:

• Identify themselves accurately where technically appropriate
• Comply with our robots.txt rules and technical access controls
• Not disguise automated activity as human activity
• Not bypass CAPTCHAs, authentication, security measures, or rate limits
• Not extract or use content in violation of applicable law or intellectual property rights
• Stop or limit access if reasonably requested

We may use technical measures to control, restrict, or limit automated access.

Nothing in this section grants permission to reproduce, train on, distribute, or commercially exploit protected content beyond what is permitted by law or expressly authorized by us.

SECTION 18 — SUSPENSION AND TERMINATION

We may suspend, restrict, or terminate access to all or part of the Services if:

• You materially violate these Terms
• We reasonably suspect fraud or unlawful conduct
• Continued access creates a security or legal risk
• We discontinue the relevant service
• Your actions interfere with another person’s use of the Services

Termination does not affect obligations or liabilities that arose before termination.

Provisions that by their nature should survive termination will remain effective, including provisions concerning intellectual property, liability, indemnification, privacy, dispute resolution, and outstanding payments.

SECTION 19 — DISCLAIMER OF WARRANTIES

We make reasonable efforts to keep the Services available, secure, and accurate.

However, except where expressly stated or required by applicable law, the Services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we do not guarantee that:

• Access will always be uninterrupted or error-free
• Every technical issue will be corrected immediately
• Product availability will remain unchanged
• Website information will always be free from minor errors or omissions
• The Services will meet every individual expectation

Any product warranty expressly stated on a product page will apply according to its terms.

Nothing in these Terms excludes statutory warranties, consumer guarantees, or other rights that cannot legally be waived.

SECTION 20 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Tritoast Gifts, Dongguan Sanbeijiu Technology Co., Ltd., and their respective officers, employees, affiliates, agents, contractors, suppliers, and service providers will not be liable for indirect, incidental, punitive, special, or consequential damages arising from the use of the Services.

This may include loss of profits, revenue, data, savings, business opportunity, or replacement costs where such damages are not legally recoverable.

Where liability cannot be fully excluded, our liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation
• Intentional misconduct
• Death or personal injury caused by negligence where exclusion is prohibited
• Mandatory consumer rights
• Any other liability that cannot legally be excluded or limited

SECTION 21 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Tritoast Gifts, Dongguan Sanbeijiu Technology Co., Ltd., Shopify, and their respective affiliates, officers, employees, agents, contractors, and service providers from third-party claims, losses, damages, liabilities, or reasonable expenses arising directly from:

• Your material breach of these Terms
• Your unlawful use of the Services
• Your violation of another person’s legal rights
• Feedback or content submitted by you that violates applicable law or third-party rights

This obligation does not apply to the extent a claim was caused by our own negligence, misconduct, or violation of law.

SECTION 22 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent legally permitted or severed where necessary.

The remaining provisions will continue in full force and effect.

SECTION 23 — WAIVER AND ENTIRE AGREEMENT

A failure or delay by us in enforcing a provision of these Terms does not waive our right to enforce it later.

These Terms, together with the policies and notices referenced in them, constitute the agreement between you and us concerning use of the Services.

They supersede prior communications or understandings concerning the same subject matter, except where a separate written agreement applies.

SECTION 24 — ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, change of service provider, or similar business event, subject to applicable law.

SECTION 25 — GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of the People’s Republic of China, without regard to conflict-of-law principles, except where mandatory consumer protection laws in the customer’s place of residence apply.

To the extent permitted by applicable law, disputes arising from these Terms or the Services will be submitted to a competent court located in Dongguan, Guangdong Province, People’s Republic of China.

If applicable consumer law gives you the right to bring a claim in another jurisdiction, nothing in this section removes that right.

Before commencing formal proceedings, we encourage you to contact us at support@tritoast.com so that we may attempt to resolve the matter.

SECTION 26 — HEADINGS

Section headings are included for convenience only and do not affect the interpretation of these Terms.

SECTION 27 — CHANGES TO THESE TERMS

The current version of these Terms will be available on this page.

We may update these Terms to reflect changes in our Services, business practices, legal obligations, platform requirements, or operational arrangements.

Where required by applicable law, we will provide notice of material changes.

The date shown at the beginning of these Terms indicates when they were last updated.

Continued use of the Services after revised Terms become effective constitutes acceptance of the revised Terms, except where applicable law requires another form of consent.

SECTION 28 — CONTACT AND BUSINESS INFORMATION

Questions about these Terms of Service may be sent to:

Tritoast Gifts

Operated by:
Dongguan Sanbeijiu Technology Co., Ltd.

Customer Support Email:
support@tritoast.com

Business Phone:
+86 18922506390

Registered Business Address:
Room 401, Building 2, 13 Baxing Rd, Batou, Wanjiang Subdist, Dongguan, Guangdong, China

Business Registration Number:
91441900MAKB4W6A2T

Website:
https://tritoast.com

Support Hours:
Monday to Friday, 9:00 AM to 6:00 PM China Standard Time (UTC+8), excluding public holidays.

The registered business address above is provided for business and legal correspondence only.

It is not a return address.

Do not return any product to the registered business address or to the address shown on the original shipping package unless we specifically instruct you to do so.

If an approved return is required for a damaged, defective, incomplete, or incorrect item, the appropriate instructions and return address will be provided separately after the request has been reviewed.