Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: July 23, 2026
OVERVIEW
Thank you for shopping with Tritoast Gifts.
This Shipping & Delivery Policy explains where orders may be fulfilled, how long processing and delivery may take, how shipping charges are calculated, and what to do if a delivery issue occurs.
Tritoast Gifts works with third-party warehouses, suppliers, carriers, and fulfillment partners. Products may be shipped from different fulfillment locations depending on inventory availability, the product purchased, and the delivery destination.
SHIPPING DESTINATIONS
We ship only to destinations for which an available shipping option is displayed during checkout.
Shipping availability may vary by product. Some products may be available only for delivery within the United States, while other products may be available for additional destinations.
If no shipping option appears after you enter your address during checkout, the applicable product or order is not currently available for delivery to that destination.
We do not guarantee delivery to every country, region, territory, P.O. box, military address, or remote area.
FULFILLMENT LOCATIONS
Many products may initially be fulfilled from third-party warehouses located in the United States or another destination market.
Some current or future products may be fulfilled from China or another international location.
The location from which an item is shipped may depend on:
• Product availability
• Inventory location
• Delivery destination
• Fulfillment partner availability
• Shipping speed
• Operational requirements
The fulfillment location is not necessarily the same as the registered business address of Tritoast Gifts.
Customers should not send returns to the address shown on the original shipping package or to our registered business address unless specifically instructed to do so.
ORDER PROCESSING TIME
Order processing time is the period between order confirmation and carrier pickup.
Estimated processing times are generally:
• Products fulfilled from a U.S.-based or destination-market warehouse: 1–3 business days
• Products fulfilled from China or another international location: 2–5 business days
Some products may require additional processing time. Where a different processing estimate applies, it may be shown on the product page, during checkout, or in an order communication.
Orders placed on weekends or public holidays normally begin processing on the next business day.
Business days are Monday through Friday, excluding applicable public holidays.
Processing times are estimates and are not guaranteed.
ESTIMATED DELIVERY TIME
Estimated delivery time consists of processing time plus carrier transit time.
Typical carrier transit estimates are:
U.S.-BASED OR DESTINATION-MARKET FULFILLMENT
• Estimated transit time: 3–8 business days
• Estimated total time after ordering: approximately 4–11 business days
CHINA-BASED OR INTERNATIONAL FULFILLMENT
• Estimated transit time: 7–20 business days
• Estimated total time after ordering: approximately 9–25 business days
These are general estimates only.
The delivery estimate shown on the applicable product page, during checkout, or in an order confirmation takes priority if it is more specific than the general estimates above.
Delivery times may vary depending on:
• Customer location
• Fulfillment location
• Carrier service
• Customs processing
• Weather conditions
• Peak shopping periods
• Local delivery conditions
• Public holidays
• Events outside our reasonable control
We cannot guarantee delivery on a particular date unless a guaranteed delivery service is expressly offered and confirmed in writing.
SHIPPING CHARGES
Available shipping methods and shipping charges are displayed during checkout before payment is completed.
Shipping charges may depend on:
• Delivery destination
• Product type
• Package weight or dimensions
• Fulfillment location
• Carrier service
• Number of shipments required
Free shipping applies only when it is expressly displayed on the product page, in a promotion, or during checkout.
We do not add shipping charges after an order has been placed unless:
• The customer requests an approved shipping change
• The address provided is incomplete or incorrect
• A returned or undeliverable package requires reshipment
• The customer agrees to an upgraded shipping method
MULTIPLE PACKAGES AND SPLIT SHIPMENTS
Products in the same order may be fulfilled from different warehouses or fulfillment partners.
As a result:
• An order may be divided into multiple packages
• Packages may have different tracking numbers
• Packages may be delivered by different carriers
• Items may arrive on different dates
Receiving one package does not necessarily mean that the entire order has been delivered.
There is normally no additional shipping charge solely because we divide an order into multiple shipments, unless a different arrangement was disclosed and accepted during checkout.
ORDER TRACKING
Where tracking is available, tracking information will normally be sent to the email address provided at checkout after the package has been shipped.
Tracking information may require 1–3 business days to begin displaying movement after the carrier receives the shipment.
Some economy, local, or international shipping services may provide limited tracking updates.
Customers are responsible for providing a valid email address and checking shipping notifications.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address, including:
• Recipient name
• Street address
• Apartment, suite, or unit number where applicable
• City
• State, province, or region
• Postal or ZIP code
• Country
• Valid phone number where required for delivery
Please review your address carefully before completing checkout.
If you notice an address error, contact us immediately at:
support@tritoast.com
We will attempt to update the address, but address changes are not guaranteed after an order has entered processing or fulfillment.
We are not responsible for delays or failed delivery caused by an incorrect, incomplete, or outdated address provided by the customer.
If a package is returned because of an incorrect address, refusal, failed delivery, or failure to collect the package, additional shipping charges may be required before reshipment.
ORDER CHANGES AND CANCELLATIONS
To request an order change or cancellation, contact us as soon as possible at:
support@tritoast.com
We will attempt to accommodate the request, but changes and cancellations are not guaranteed.
Once an order has entered processing, fulfillment, or shipment, it may no longer be possible to change or cancel it.
Please review the product, variant, quantity, and delivery address carefully before placing your order.
CUSTOMS, DUTIES, AND IMPORT TAXES
Orders shipped across international borders may be subject to customs inspections, import duties, taxes, brokerage charges, or other fees imposed by the destination country.
Where duties or taxes are collected during checkout or included in the shipping arrangement, this will be reflected in the applicable checkout information.
Where duties, taxes, or import fees are not collected during checkout, the recipient may be responsible for paying them directly to the carrier or relevant authority.
Tritoast Gifts does not control customs decisions or government-imposed fees.
Customs processing may delay delivery.
Customers are responsible for ensuring that the products ordered may legally be imported into the destination country.
DELIVERY DELAYS
Delivery estimates are not guarantees.
Delays may occur because of circumstances outside our reasonable control, including:
• Carrier congestion
• Severe weather
• Natural disasters
• Customs inspections
• Transportation interruptions
• Government restrictions
• Labor disruptions
• Incorrect delivery information
• Peak holiday demand
• Local delivery service conditions
If we become aware of a material delay affecting your order, we will make reasonable efforts to provide updated information.
A delay alone does not automatically qualify an order for cancellation or refund after the order has been shipped, except where required by applicable law or expressly approved by us.
PACKAGES MARKED AS DELIVERED
If tracking shows that a package was delivered but you cannot locate it, please first:
• Check the delivery location carefully
• Check your mailbox, porch, reception area, garage, or other safe locations
• Ask household members
• Check with neighbors or building management
• Contact the carrier for delivery details
If the package still cannot be located, contact us promptly at:
support@tritoast.com
Please include your order number and tracking number.
We will review the available tracking and delivery information and may ask you to cooperate with a carrier investigation.
A carrier investigation or written confirmation may be required before a replacement or refund can be considered.
LOST OR UNDELIVERED PACKAGES
If tracking has not updated for an unusually long period or the estimated delivery window has passed, contact us at:
support@tritoast.com
Please provide:
• Your order number
• Tracking number
• Delivery address
• A brief description of the issue
We may contact the carrier or fulfillment partner to investigate.
The resolution may depend on the carrier’s findings, available evidence, product availability, and applicable law.
Possible resolutions may include:
• Continued carrier investigation
• Replacement shipment
• Refund
• Another reasonable solution
We do not guarantee a replacement or refund before the delivery investigation has been completed.
DAMAGED, DEFECTIVE, INCOMPLETE, OR INCORRECT ITEMS
Please inspect your order after delivery.
Requests concerning damaged, defective, incomplete, or incorrect items must be submitted within 30 calendar days after confirmed delivery.
Contact us at:
support@tritoast.com
Please include:
• Your order number
• Clear photos of the product
• Photos showing the damaged, defective, missing, or incorrect area
• Photos of the outer packaging
• A photo of the shipping label
• A brief explanation of the issue
Do not return an item without receiving approval and return instructions from us.
For complete details, please review our Damaged, Defective or Incorrect Item Policy:
https://tritoast.com/policies/refund-policy
NO CHANGE-OF-MIND RETURNS
Except where required by applicable law, we do not accept returns, exchanges, or refunds for change of mind, buyer’s remorse, personal preference, or ordering the wrong product, color, size, style, variant, or quantity.
Please review all product and shipping information carefully before placing an order.
CONTACT US
For questions about processing, shipping, tracking, or delivery, contact:
Tritoast Gifts
Customer Support Email:
support@tritoast.com
Website:
https://tritoast.com
Support Hours:
Monday to Friday, 9:00 AM to 6:00 PM China Standard Time (UTC+8), excluding public holidays.
We aim to respond within 1–2 business days.
LEGAL RIGHTS
Nothing in this Shipping & Delivery Policy is intended to exclude or limit consumer rights that cannot legally be excluded under applicable law.